Refund And Return Policy

Refund and Return Policy

Last updated: March 21, 2025

Thank you for shopping at https://mirrorglassofficial.com (“the website”). We strive to ensure customer satisfaction, and this policy outlines our refund and return procedures. By making a purchase, you agree to the terms outlined below.

1. Eligibility for Returns & Refunds

We accept returns and refunds under the following conditions:

  • Timeframe: You must request a return within 14 days of receiving your order.
  • Product Condition: Items must be unused, in original packaging, and with all included accessories.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.

If your return does not meet these conditions, we reserve the right to refuse the request.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Personalized or customized products.
  • Perishable goods (e.g., food, flowers).
  • Hygiene-related items (e.g., opened cosmetics, undergarments).
  • Digital downloads or gift cards.
  • Clearance or final sale items.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-10 business days to the original payment method.
  • Original shipping costs are non-refundable.
  • If applicable, a restocking fee may be deducted from the refund amount.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at sales@mirrorglassofficial.com within 48 hours of delivery with photos of the issue.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of your item.
  • We are not responsible for lost or delayed return shipments.

6. Damaged or Lost Items in Transit

Once an order has been shipped, responsibility transfers to the shipping carrier. If your item is damaged during transit:

  • Report the issue to the shipping carrier immediately.
  • Provide photo evidence of the damaged packaging and item.
  • Contact us if you need assistance with filing a claim.

For lost packages:

  • Check with your local post office or neighbors.
  • Contact the shipping carrier with your tracking number.
  • We are not responsible for packages marked as “delivered” but claimed as missing.

7. Fraud Prevention & False Claims

To prevent fraudulent returns or refund requests:

  • Customers must provide clear photos of any claimed damage within 48 hours of delivery.
  • Unjustified chargebacks or disputes may result in denial of service and legal action.
  • We reserve the right to reject any return or refund request that appears fraudulent or abusive.

8. How to Initiate a Return

To initiate a return, please email us at sales@mirrorglassofficial.com with:

  • Your order number.
  • The reason for the return.
  • Photos of the product (if applicable).

Once approved, we will provide return instructions.

9. Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

For any questions regarding this Refund and Return Policy, please contact us:

Mirrorglass
Co. Cavan, Ireland
Website: https://mirrorglassofficial.com
Email: sales@mirrorglassofficial.com

This Refund and Return Policy was last updated on March 21, 2025.

Shopping Cart