Last Updated: March 21, 2025

Thank you for shopping at https://mirrorglassofficial.com (“the website”). This Delivery Policy explains how we process and ship orders. By placing an order, you agree to the terms outlined below.

1. Processing Time

• Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).
• During peak periods or sales, processing times may be slightly longer.
• Once your order has been processed, you will receive a confirmation email with tracking details (if applicable).

2. Shipping Methods & Carriers

• We primarily ship orders using An Post.
• Available shipping options and costs are displayed at checkout.
• Delivery times depend on the shipping option selected and the destination.
• If Standard Post is selected at checkout, tracking is not available.

3. Estimated Delivery Times

• These are estimated delivery times and are subject to delays due to customs processing, weather conditions, or other unforeseen circumstances.

4. Tracking Information

• Orders shipped via tracked shipping will receive a tracking number via email.
• If Standard Post is selected at checkout, there will be no tracking available.
• If you do not receive tracking details for a tracked order, please check your spam folder or contact us at sales@mirrorglassofficial.com.

5. International Shipping & Customs

• We offer international shipping; however, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.
• Customs clearance may cause additional delays beyond our estimated delivery times.

6. Lost, Stolen, or Delayed Shipments

• Once an order is handed over to An Post, we are not responsible for lost, stolen, or delayed shipments.
• If your package is delayed or lost, please contact An Post with your tracking number (if applicable).
• If your package is marked as “delivered” but you have not received it, check with neighbors or your local post office before contacting us.

7. Incorrect Shipping Information

• Customers are responsible for providing the correct shipping address at checkout.
• If an incorrect address is provided and the package is returned to us, the customer must pay for reshipment.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Order Changes & Cancellations

• Once an order has been processed, we cannot guarantee changes or cancellations.
• If you need to update your order details, contact us immediately at sales@mirrorglassofficial.com, and we will try to accommodate your request.

9. Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated revision date.

10. Contact Information

For any questions regarding this Delivery Policy, please contact us:

Mirrorglass
Co. Cavan, Ireland
Website: https://mirrorglassofficial.com
Email: sales@mirrorglassofficial.com

This Delivery Policy was last updated on March 21, 2025.